Shipping policy

At CityDripz, we strive to ensure your order arrives safely and promptly. Please read the following information regarding our shipping methods, delivery times, and associated policies.

1. Shipping Destinations

We offer shipping domestically. Please note that some regions may have shipping restrictions. If we cannot ship to your location, we will notify you upon checkout.

2. Processing Time

  • Pre-Orders: Please Expect for your item to be shipped in 4-6 weeks.

  • Pre-Made: Please expect for your items to be shipped in 1-2 weeks.

  • Business Days: Orders are processed and shipped Monday through Friday, excluding weekends and holidays.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Pre-Orders are 4-6 Weeks. Pre-Made is 1-2 Weeks. 

  • Expedited Shipping: Is only offered when Pre-Made inventory is in stock. 4-5 business Days

Please note that delivery times are estimates and may be affected by external factors, such as customs clearance, carrier delays, and public holidays.

4. Shipping Costs

  • Domestic Shipping: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your order online. Please allow [24-48 hours] for tracking information to update.

6. Lost or Stolen Packages

CityDripz is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. We recommend checking with your neighbors, your local post office, or the carrier for more information. If you believe your package was lost or stolen, please contact us at citydripzco@gmail.com, and we will assist you in filing a claim with the carrier.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address, unclaimed package, or other delivery issues, we will contact you to arrange reshipment. Additional shipping fees may apply.

8. Damaged Items

If your order arrives damaged, please contact us within 10 days of receiving your order at citydripzco@gmail.com with photos of the damage, and we will assist you with a replacement or refund.

9. Order Changes or Cancellations

  • Changes: Once an order has been placed, we cannot guarantee changes. However, if you need to modify your shipping address or order details, please contact us as soon as possible, and we will do our best to accommodate your request.

  • Cancellations: Orders can be canceled within 48 hours of placing the order. After this window, we cannot guarantee cancellations.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

  • Email: citydripzco@gmail.com